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When 401(k) Participants Go Missing:
How Does It Happen, The Impact & What To Do!
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Episode Guest:

J. Spencer Williams
President & Chief Executive Officer
Retirement Clearing House
The podcast series where employers find candid, in-depth interviews with industry experts, new best practices and valuable perspectives on current events. 
Recap, highlights, and my thoughts

It has never made a lot of sense to me how retirement plan participants go missing and lose track of sometimes thousands of dollars of their money. 


My conversation today with Spencer Williams, the President & CEO of Retirement Clearing House shed a lot of light on just how this happens.  We tackle a host of related issues in a face paced back and forth dialogue which highlights some interesting findings from their recent study on the topic, we also hit on how missing participants factor into the concern around retirement plan leakage and what the impact is on both employers and employees when participants go missing. 


Of course, before we wrap up we provide some concrete thoughts on how to address the issue in your plan and look forward to a few new concepts that might help with this in the future.  

If you have been enjoying the podcast please mention it to a friend, share on social media or leave a review on iTunes or your favorite podcast app.  All of that goes a long way to help grow our audience, attract high quality guests and keep sharing high quality timely content.  

Below is a link to the Retirement Clearing House survey we mentioned in the episode.  

Thanks for listening! 

Sincerely Your Host, 

Rick Unser

Guest Bio

J. Spencer Williams is Retirement Clearinghouse’s Founder, President and CEO. Retirement Clearinghouse is a specialized provider of portability and consolidation services for America’s mobile workforce and has serviced more than 1 million job-changing participants during Mr. Williams’ 9 year tenure with the company. 


Prior to joining Retirement Clearinghouse, Williams served in a number of senior executive roles at MassMutual Financial Group, and as a retirement Services executive at Federated Investors, Inc.  

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