Should I Stay... or Should I Go?
Why Employers Hire and Fire Retirement Service Providers
Guest: Josh Dietch
Have you ever wondered why other employers and plan sponsors either stay with or make changes to their retirement service providers? Has it been a little while since you have been out to the market to evaluate your retirement service partners and want to what your peers are looking for in record keepers and consultants? If so, then my conversation with Josh Dietch, Managing Director at Chatham Partners should be helpful! Who is Chatham Partners and how can they speak credibly about what employers are thinking? In short, they are the go to firm the retirement industry uses to gather feedback on their services and analyze why they either were successful or not in a securing or retaining relationships with employers. During my conversation with Josh, we hit on so many great topics such as the valued and commoditized offerings of retirement service providers, how the drive for low fees is forcing providers to ration service, the paradox of participant education and how the new DOL fiduciary rule might impact provider searches and evaluations in the future. There is a little “inside baseball” talk in this episode, but I think you will find it enlightening and could help put some of the responses or strategies of your service providers in perspective. Last thing, I would really be interested to hear which points we covered had you nodding your head in agreement or shaking it in disagreement. Shoot me an email at email@example.com with your thoughts. Now, here we go!
Joshua Dietch joined Chatham Partners in 2005 and is a Managing Director. In this capacity, Joshua manages research and consulting engagements that focus on client retention and new business development processes. Prior to joining Chatham, Joshua was Director, Product Marketing and Management with ADP Retirement Services managing product development and marketing for ADP's defined contribution and executive deferred compensation products. Earlier in his career, Joshua was a consultant with Cerulli Associates, helping financial service firms with both business strategy and new product development, and previously worked for a subsidiary of the Principal Financial Group. He has been quoted on financial issues for leading publications such as the New York Times, The Wall Street Journal, Pensions and Investments, Investment News and several trade publications, and has also appeared on CNBC. Joshua received his B.A. in History from Bates College.